- customer care
- shipping & returns
- about us
- privacy policy
US ORDERS
We offer free 2 day shipping on all other US orders. Overnight shipping is available for $20.
INTERNATIONAL ORDERS
For international orders, we offer free express shipping (3-6 days) on all orders.
RETURNS & EXCHANGES
All purchases may be returned in their original condition* within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. Call our customer service at 866-434-3169 to book a free pickup in the US, or simply mail it yourself using the prepaid return shipping label.
If your return is from outside the US, prepaid return shipping labels are not available, but you may return items at your own expense to the following address:
FORWARDbyelysewalker.com
Attn: Returns & Exchanges
16800 Edwards Rd
Cerritos, CA 90703
If you are exchanging, simply note the size you need on your invoice. Please note that we do not deduct any shipping or pickup charges from your refund.
We offer free 2 day shipping on all other US orders. Overnight shipping is available for $20.
INTERNATIONAL ORDERS
For international orders, we offer free express shipping (3-6 days) on all orders.
RETURNS & EXCHANGES
All purchases may be returned in their original condition* within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. Call our customer service at 866-434-3169 to book a free pickup in the US, or simply mail it yourself using the prepaid return shipping label.
If your return is from outside the US, prepaid return shipping labels are not available, but you may return items at your own expense to the following address:
FORWARDbyelysewalker.com
Attn: Returns & Exchanges
16800 Edwards Rd
Cerritos, CA 90703
If you are exchanging, simply note the size you need on your invoice. Please note that we do not deduct any shipping or pickup charges from your refund.
KEEPING YOUR RETURN IN ORIGINAL CONDITION
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
Damaged Items
If you receive an item that is damaged, please contact our customer service immediately.
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
Damaged Items
If you receive an item that is damaged, please contact our customer service immediately.
